Frequently Asked Questions

No. Trophio does not file tax returns on your behalf. Trophio organises your records into a clean export (an itemised Excel ledger and a ZIP of your receipt photos) that you or your accountant can use when preparing your return.

Every paying member has a personal invitation code. When a colleague joins on an annual membership with your code, your membership is extended free of charge — by 3 months if you hold a first-250 Early seat, or by 1 month otherwise. You and your colleague both need to be paying annual members.

Once seat 250 is claimed, new annual memberships are HK$980/year. Existing Early members keep HK$680/year, and their 3-month referral extension, for as long as their membership remains active. Standard members continue to earn a 1-month extension for each colleague who joins.

Whether you are hosting international clients abroad or attending overseas MDRT conferences, Trophio's vision AI automatically detects foreign receipts and identifies the country of origin. You can refresh exchange rates against live official market benchmarks with a single tap in your Profile, or manually input the exact rate from your credit card statement.

Yes. Trophio runs natively on both iOS and Android, with seamless, synchronized cloud backups across all your devices.

Your data is encrypted end-to-end and managed through enterprise-grade cloud infrastructure. AI OCR processing and archival storage utilize secure regional hubs compliant with international security standards and Hong Kong PDPO principles. Full details are transparently documented in our Privacy Policy.